If an immediate replacement is required an invoice will be raised and goods will be despatched on receipt of payment. A credit will be raised when the returned items have been received in line with the following criteria.
- Wrongly ordered/no longer required
Trade customers must notify us within 5 days of date of purchase, should goods have been wrongly ordered/no longer required. On receipt of the returned goods (in original packaging and working order), a credit will be raised, less carriage and a handling & re-stocking fee (see rates at (vi) below). Non-trade customers must notify us within 14 days of date ofpurchase, should goods have been wrongly ordered/no longer required. On receipt of the returned goods, a refund will be issued, in full.
- Wrong product supplied
Full credit including carriage will be issued on receipt of the wrongly supplied product, alternatively the correct product required will be sent to the customer on receipt of the wrongly supplied product.
- Damaged by customer (returns will be tested when received)
Damaged goods may be returned to us following point 1 above, at the customers expense. On inspection of the damaged goods an estimate can be supplied for either repair or replacement.
- Goods damaged in transit
Any damage caused to goods in transit must be reported within 5 days of receipt of the goods and evidence provided. We will then investigate this, and if goods are deemed as damaged in transit a replacement will be issued on receipt of the returned goods.
- Faulty Product
Repairs or replacements will be FOC for in warranty products, on return to base terms, see point 2 above. Repairs or replacements will be at customer expense if outside warranty. An estimate can be supplied.
- Handling & Re-stocking fees
Per point (1) above, goods which have been wrongly ordered/no longer required, may be returned to us, a handling & restocking fee will apply to cover administration costs, details below:- For orders £100 and under – 20% For orders between £100 - £500 – 10% For orders over £500 - 5%