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    Access Control & Security in Ireland

    Returns Policy

    • Before we accept goods for return, for whatever reason, we must raise a Goods Return Note. This will be emailed to you, upon request and should be returned with the goods. In order to do this we will need some basic details about the product. The reason for return, your name, address, and company details where applicable, and your email address, together with the invoice number and date of which the goods were supplied. If the goods are being returned as faulty we will need detailed information about the fault. A Goods Return Note can be requested by phone 044 (0)28 3755 2444 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. Carriage for returned goods will be at the customer’s expense, this will be credited if goods returned are wrongly supplied or faulty.

    • If an immediate replacement is required an invoice will be raised and goods will be despatched on receipt of payment. A credit will be raised when the returned items have been received in line with the following criteria.

      1. Wrongly ordered/no longer required
        Trade customers must notify us within 5 days of date of purchase, should goods have been wrongly ordered/no longer required. On receipt of the returned goods (in original packaging and working order), a credit will be raised, less carriage and a handling & re-stocking fee (see rates at (vi) below). Non-trade customers must notify us within 14 days of date ofpurchase, should goods have been wrongly ordered/no longer required. On receipt of the returned goods, a refund will be issued, in full.
      2. Wrong product supplied
        Full credit including carriage will be issued on receipt of the wrongly supplied product, alternatively the correct product required will be sent to the customer on receipt of the wrongly supplied product.
      3. Damaged by customer (returns will be tested when received)
        Damaged goods may be returned to us following point 1 above, at the customers expense. On inspection of the damaged goods an estimate can be supplied for either repair or replacement.
      4. Goods damaged in transit
        Any damage caused to goods in transit must be reported within 5 days of receipt of the goods and evidence provided. We will then investigate this, and if goods are deemed as damaged in transit a replacement will be issued on receipt of the returned goods.
      5. Faulty Product
        Repairs or replacements will be FOC for in warranty products, on return to base terms, see point 2 above. Repairs or replacements will be at customer expense if outside warranty. An estimate can be supplied.
      6. Handling & Re-stocking fees
        Per point (1) above, goods which have been wrongly ordered/no longer required, may be returned to us, a handling & restocking fee will apply to cover administration costs, details below:- For orders £100 and under – 20% For orders between £100 - £500 – 10% For orders over £500 - 5%